1. Introduction
BRIGHTFLAME RESOURCES PTE. LTD. respects the privacy of every person who visits this website, contacts our drawing office, or engages our engineering services. This Privacy Policy explains what information we collect, why we collect it, how we protect it, and what choices you have. It applies to the website published at brightflame.lol and to the business activities of our computer integrated systems design practice. The developer name associated with this website and its content is BrightFlame. By using this website or contacting us, you acknowledge that you have read and understood the practices described below.
We have written this policy in plain language on purpose. Control engineering depends on clear documentation, and privacy notices should be no different. If any part of this document is unclear to you, please write to our office and we will explain it without jargon. We would rather answer a question than have you guess at our intent.
2. Scope of This Policy
This document governs personal information that we process in the course of operating our website and delivering our professional services. It covers visitors to the site, prospective clients who submit an enquiry, existing clients under a contract, suppliers and subcontractors, and job applicants who approach us directly. It does not cover the internal practices of third parties that we cannot control, nor does it cover information that is lawfully in the public domain.
Our services include control panel and loop design, SCADA and HMI integration, factory acceptance testing, system commissioning and handover, legacy system migration, and support and calibration contracts. Information created or handled during those engagements may be subject to additional confidentiality obligations agreed in the relevant contract. Where a specific contract sets stricter protections than this policy, the contract prevails for the information it governs.
This policy is provided in English for a global readership. If we ever translate it, the English version remains the authoritative reference in the event of any inconsistency.
3. Data Controller and Contact
The data controller responsible for personal information described in this policy is the organisation identified below.
BRIGHTFLAME RESOURCES PTE. LTD.25 SEAH STREET
#02-01
Singapore - 188381
Singapore (SG)
Email: reception@brightflame.lol
Phone: +12248092263
Our registered office in Singapore is the point at which formal privacy requests should be addressed. Because we are a small engineering practice rather than a large consumer platform, the same reception channel handles general enquiries and privacy requests, and we route each item to the responsible person internally. Please include enough detail for us to identify you and understand the request, but do not send sensitive documents unless we specifically ask for them.
4. Information We Collect
We collect only the information we need to respond to you, deliver our services, and operate our business lawfully. The main categories are described below.
- Identity and contact information such as your name, employer, job title, postal address, email address and telephone number when you contact us or engage our services.
- Enquiry content such as the subject and message you submit through our contact form, including any project details you choose to describe.
- Contract and billing information such as purchase order references, invoicing addresses, payment records and tax identifiers needed to transact lawfully.
- Technical information such as the internet protocol address, browser type, device type and pages viewed when you visit our website, collected in aggregate form for security and performance.
- Engineering records such as correspondence, drawings, test reports and calibration records generated during a project, some of which may contain personal data in the form of names or signatures.
We do not intentionally collect special categories of personal information, and we ask that you do not send such information to us unless it is genuinely required for a project and we have requested it explicitly.
5. How We Collect Information
Most information reaches us directly from you. You may complete the contact form, send an email to reception@brightflame.lol, telephone our office, or hand over a business card at a meeting. When you do so, we record what is necessary to answer you and to maintain a clear record of the relationship.
Some information is collected automatically when you use our website. Our hosting infrastructure may record basic request data such as time, address and page requested for security and diagnostic purposes. We do not build advertising profiles from this data, and we do not sell it.
In project settings, information may be received from a client, from a contractor, or from a commissioning team in the field. For example, a panel schedule may include the names of technicians who performed a loop check. We treat such information as confidential project material and use it only for the engineering purpose for which it was supplied.
6. Legal Bases for Processing
Where the law requires a legal basis for processing, we rely on one or more of the following grounds.
- Contract where processing is necessary to provide services you have engaged, to prepare a quotation you have requested, or to administer an agreement.
- Legitimate interests where processing supports our business in a way that is reasonable and does not override your rights, such as responding to enquiries, maintaining security, and keeping accurate project records.
- Legal obligation where we must retain or disclose information to comply with tax, accounting, safety or regulatory requirements.
- Consent where you have given clear permission, for example when you ask to receive updates or when you volunteer information for a purpose we describe at the time.
You may withdraw consent at any time for processing that depends on it. Withdrawal does not affect processing carried out before the withdrawal, nor does it affect processing based on another lawful ground.
7. Purposes of Processing
We process personal information for the following purposes.
- To respond to enquiries, arrange loop reviews, and prepare scopes and quotations.
- To deliver engineering services including design, integration, testing, commissioning and support.
- To administer contracts, issue invoices, process payments and maintain financial records.
- To maintain the safety, security and integrity of our website, premises and information systems.
- To comply with legal, tax, accounting and regulatory obligations that apply to our business in Singapore and elsewhere.
- To improve our services by reviewing how enquiries and projects are handled, using aggregated or de-identified information where possible.
- To protect our legal rights and to establish, exercise or defend claims if a dispute arises.
We do not use your personal information for automated decision making that produces legal effects concerning you, and we do not build behavioural advertising profiles from your use of this website.
8. Engineering and Project Data
Our work produces large volumes of technical records: loop sheets, panel drawings, I/O schedules, test reports, calibration certificates and software backups. Most of this material is not personal information, but some of it carries personal data in the form of names, initials or signatures recorded during a factory acceptance test or a site loop check. We treat all project records as confidential to the client and to the engagement.
Client process data, production figures and operating parameters that pass through our systems during integration work are handled strictly for the purpose of the project. Where we provide remote support or remote access to a control system, access is logged, time limited and controlled through individual accounts. We do not retain client process data longer than the project requires, and we return or destroy it at the end of the engagement unless a contract or a legal obligation requires longer storage.
Where a legacy system migration survey reveals undocumented logic or historical trends, we preserve the engineering content but minimise personal identifiers so that operational knowledge can be carried forward without retaining unnecessary personal detail.
11. International Transfers
We are based in Singapore and our primary systems are located in the region. Some service providers may process information in other countries. When information is transferred across borders, we take reasonable steps to ensure it receives an adequate level of protection. Those steps may include contractual clauses, vendor assessments, and restricting transfers to providers that meet recognised standards.
If you are located in a jurisdiction with specific transfer rules, please tell us when you contact us so that we can address your requirement directly. Where a transfer is not necessary to serve you, we will avoid it. Where it is necessary, we will explain the basis in our response or in the relevant contract.
12. Retention of Information
We keep personal information only as long as it serves the purpose for which it was collected, or as long as the law requires. The retention periods we apply reflect the nature of an engineering practice.
- General enquiries that do not lead to an engagement are normally kept for a limited period and then deleted.
- Contract and project records are kept for the duration of the engagement and for a further period needed to meet legal, tax, warranty and professional liability requirements.
- Calibration and test records are retained for the life of the asset where they support a support contract, because a calibration history is only useful if it is complete.
- Website security logs are kept for a short period and then discarded.
When a retention period ends, we delete or anonymise the information. If deletion is not immediately possible because data is held in a backup, we isolate the backup and delete the information when the backup cycle next permits.
13. Security Measures
We apply administrative, technical and physical safeguards appropriate to the sensitivity of the information we hold. These include access controls on our systems, the use of individual accounts rather than shared credentials, encrypted connections for remote access, and secure disposal of project material at the end of its life. Our engineers are trained to treat client drawings and process data as confidential, and access to project folders is limited to the people working on the engagement.
No method of storage or transmission is perfectly secure. We cannot guarantee absolute security, but we work to reduce risk continuously and we will notify affected parties and the relevant authorities if a breach occurs that is likely to cause harm, in line with applicable law. If you suspect that your information has been compromised through contact with us, please tell us at once so that we can investigate.
14. Your Rights
Depending on where you live, you may have rights in relation to your personal information. We honour these rights in line with applicable law.
- Access to the personal information we hold about you.
- Correction of information that is inaccurate or incomplete.
- Deletion of information that we no longer have a lawful reason to keep.
- Restriction of processing in certain circumstances.
- Objection to processing based on legitimate interests.
- Portability of information you provided to us, where technically feasible.
- Withdrawal of consent where processing depends on consent.
To exercise a right, write to reception@brightflame.lol with enough detail for us to understand the request. We may ask you to verify your identity before we act, and we will respond within the time required by law. These rights are not absolute; exceptions may apply, for example where we must keep information to comply with a legal obligation or to defend a claim.
15. Privacy for Children
Our website and services are intended for businesses and professionals. We do not knowingly collect personal information from children. If you believe that a child has provided information to us, please contact our office and we will delete it promptly. Where a project brings us into contact with a site that employs young workers, we handle any personal data in accordance with applicable labour and safety rules and only for the purpose of the engagement.
16. Marketing Communications
We send marketing messages only where we have a lawful basis to do so. If you receive an update from us and no longer wish to hear from us, you may opt out at any time by replying to the message or writing to reception@brightflame.lol. We will honour the request and keep a minimal record of the opt out so that we do not contact you again by mistake.
We do not sell or rent contact lists. If we ever run a joint communication with a partner, we will make the arrangement clear and will keep the choice in your hands.
17. Third Party Services and Links
Our website may link to external sites, for example a map service or a professional body. We are not responsible for the privacy practices of those sites, and we encourage you to read their notices before providing information. Where we embed a third party tool, we choose providers carefully and limit the data they can access, but the terms of that provider will also apply to your interaction with it.
Our engineering work may involve software platforms supplied by third parties. Where those platforms process personal data on our behalf, we put a data processing arrangement in place and use the platform only for the permitted purpose.
18. Changes to This Policy
We review this policy regularly and may update it to reflect changes in our practice, in technology, or in the law. When we make a material change, we will update the effective date at the top of this page and, where appropriate, provide additional notice. Continued use of the website after an update indicates that you accept the revised policy. We encourage you to return to this page from time to time to stay informed.
Historical versions of this policy are retained internally so that we can demonstrate how our practices have evolved and answer questions about past processing.
19. Complaints and Escalation
If you are unhappy with how we have handled your personal information, please tell us first. Write to reception@brightflame.lol with a clear description of the issue, and we will investigate and respond. Most concerns can be resolved quickly once we understand them, and we are committed to dealing with complaints fairly and without cost to you.
If you remain dissatisfied, you may have the right to complain to a data protection authority in your jurisdiction. We will cooperate fully with any such authority that contacts us about a complaint. Nothing in this section limits any right you have to seek a remedy through the courts.
20. How to Reach Us
For any question about this policy, about the information we hold, or about the way we handle project records, please use the details below. Our office is the fastest route, and a named person will take responsibility for your request.
BRIGHTFLAME RESOURCES PTE. LTD.25 SEAH STREET
#02-01
Singapore - 188381
Singapore (SG)
Email: reception@brightflame.lol
Phone: +12248092263
This Privacy Policy should be read together with our Terms of Service, which govern the use of this website and the delivery of our engineering services. Both documents are available from the links in the footer of every page.